Welcome to RELX Support
What are the contraindications to vaping?
Alcohol allergy, heart disease, hypertension, respiratory disease, pregnancy and lactation are strictly prohibited. Please use reasonably according to your own smoking condition, and stop using immediately if you experience discomfort.
Questions about product information before ordering?
We provide you with utmost customer service, please send your questions over
1> Live chat online
2> Email via support@relxintl.com
What is the nicotine content of a pod?
Our pods currently come with nicotine contents of 5% (50mg per milliliter) or 3% (30mg per milliliter). We also offer other editions for specific regions. Based on a lab study of a RELXPod at 3% nicotine content, each puff lasting 3 seconds contains approximately 0.1828mg of nicotine. The exact amount of nicotine consumed per puff varies with individual use.
Will RELX produce e-liquid pods with zero nicotine content?
At this time we only offer non-nicotine RELX pods for some countries. To stay up to date on our newest products, please subscribe to our newsletter.
How do I turn on my RELX device?
No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.
Where do I find my RELX device Serial Code?
The RELX device Serial Code is a combination of six-nine characters (letters and numbers).
RELX Classic:
*You can find the Serial Code at the bottom of your device, near the charging plug.
RELX Alpha, i, Infinity, Essential:
*You can find the Serial Code inside the curved opening of the device.
What is in the e-liquid of a RELX pod?
Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.
Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt.
Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.
Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.
Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.
RELX uses standard non-oil-based flavoring compounds used in foods.
How does the RELX pod work?
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.
How long does a RELX pod last?
The number of puffs per RELX pod varies by individual usage.
How should I store my RELX pod? Do they expire?
While RELX Nano2 & RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
What does it mean when the indicator of Infinity Charging Case changes?
Status | Remaining Power | LED Notification |
Charging Case - Input | 0 - 99% | Charging Case’s white LED flashes slowly |
100% | Charging Case’s white LED turns on | |
Charging Case - Output | 25% - 100% | Charging Case’s white LED turns on |
0 - 25% | Charging Case’s white LED flashes slowly | |
Device - Input | 0 - 99% | Device’s white LED flashes slowly |
100% | Device’s white LED turns on before flashing 3 times and fading out |
How do I charge my RELX device?
The RELX Classic uses micro USB cable, while the RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its charging case and charging dock.
Your RELX device is charging when the LED light pulses white. You'll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX's smart-charge technology is designed to reduce overcharging.
You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.
Is RELX device waterproof?
All RELX devices are not waterproof.
How long should I charge my Infinity Charging Case?
The Charging Case Mini (1000 mA) will be recharged in 60 - 90 minutes.
The Charging Case Max (1500 mA) will be recharged in 90 -120 minutes.
What's the best way to use a RELX pod?
RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.
Do I have to clean the RELX device?
RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
